Contact us at SilentDirect

Customer service in a bright office setting where an employee assists a customer via computer and phone.

Contact us – SilentDirect AB

Welcome to SilentDirect AB. We’re happy to help you with questions about products, orders, deliveries, sound insulation, sound dampening, and sound absorption. Here you’ll find contact information, business hours, company information, and links to pages where you can quickly find answers to frequently asked questions.

Frequently Asked Questions – Find Answers Right Away

Before you contact us, we recommend that you visit our page for frequently asked questions and answers. There, we’ve compiled information on topics such as delivery times, product use, installation, orders, and practical solutions.

If you’d like to learn more about sound insulation, sound dampening, and sound absorption, you can also visit our knowledge portal. There you’ll find guides, expert tips, and advice to help you choose the right products and methods for your needs.

Questions About Payments and Invoices

Kustom is SilentDirect’s payment gateway and primary payment partner at checkout. The payment methods offered may vary depending on customer type, country, currency, order value, and specific circumstances. Available payment options and terms are always displayed at checkout before the purchase is completed.

At checkout, payment methods such as Klarna, credit/debit card payments, and other locally available payment options may be offered. Outside of Kustom’s checkout, SilentDirect may also offer other payment solutions, such as credit/debit card payments, PayPal, or corporate invoicing.

For businesses, government agencies, and public organizations, Ledyer can be used as a payment solution where available. If you have questions about a specific payment, invoice, or payment method, we recommend that you first check the information in the checkout or contact the payment provider handling the payment.

Contact Us

Recommended Categories

Sound Absorbers for Ceilings

Here you'll find a wide selection of sound-absorbing panels for ceilings in various sizes and colors.

Sound Absorbers for Walls

Here you'll find a wide selection of wall-mounted sound absorbers in various sizes and colors.

Sound-absorbing curtains

Here you'll find a wide selection of sound-absorbing curtains in various sizes and colors.

Sound-absorbing panels

Here you'll find a wide selection of sound-absorbing panels in various designs, sizes, and colors.

*Free shipping

Free shipping to a pickup location

5-Year Warranty

5-Year Product Warranty

Fast Delivery

Usually ships the same day

Fast and Expert Assistance from SilentDirect

At SilentDirect, we want to make it easy for you to get the right help when you have questions about sound insulation, sound absorption, or vibration damping. Our customer service team works quickly, clearly, and with a focus on solutions to help individuals, businesses, and public sector organizations move forward with the right information, the right products, and the right guidance. Whether your inquiry concerns an order, delivery, payment, return, or a specific sound-related issue, we’re here to guide you in a reliable and professional manner.

Find answers directly in our knowledge portal

Many questions can be resolved directly through SilentDirect’s comprehensive knowledge portal. There, we’ve compiled guides, explanations, and practical advice for anyone who wants to understand how various sound issues arise and how they can be resolved. You can easily find information on sound insulation, sound absorption, and vibration damping in various environments, such as homes, offices, vehicles, industrial settings, studios, schools, and public spaces.

The Right Solution for the Right Noise Problem

Since different noise problems require different measures, it’s important to understand the difference between, for example, airborne noise, echo, reverberation, vibrations, and structure-borne noise. In our knowledge portal, you can learn more about the difference between sound insulation and sound absorption, how different materials work, and which solutions are best suited depending on whether the sound is coming through walls, floors, ceilings, machinery, doors, vehicles, or open-plan spaces.

Frequently Asked Questions and Practical Help

For common questions about products, installation, delivery, payment, returns, and complaints, we recommend that you first visit our FAQ section. There you’ll find clear information on many of the most common issues. If you need to make a return or file a complaint, you’ll also find information on how the process works and what’s important to keep in mind.

Customer Service Focused on Quick Responses

If you can’t find the answer you’re looking for, SilentDirect’s customer service team will be happy to assist you. We strive to respond as quickly as possible during our business hours and provide clear guidance based on your specific issue. To help us assist you in the best way possible, please describe the noise issue, the environment where the problem occurs, and what you’re trying to achieve. This will make it easier for us to guide you toward the right solution, whether it’s reducing noise between rooms, improving the acoustics in a room, or dampening vibrations from machinery, vehicles, or technical equipment.