Our warranties and terms – your peace of mind with SilentDirect
At SilentDirect, your satisfaction is our highest priority. We understand how important it is to create a pleasant and sound-controlled environment, whether it’s your home, office or any other space. That’s why we offer some of the most generous warranties and terms on the market. With us, you can feel confident from your first purchase and long after.
Noise reduction that solves your acoustic problems
Do you have issues with disturbing echo, noise or generally poor acoustics? Our high-quality products are designed to effectively reduce unwanted sound and create a calm and comfortable atmosphere. Whether it’s an open-plan office, a noisy restaurant or a home office where focus is essential, our products are perfect for optimizing the acoustic environment. By choosing SilentDirect, you are not only investing in a solution that improves sound quality, but also in a product backed by warranties that guarantee long-term performance and reliability.
Our warranties – focus on quality and confidence
To give you maximum peace of mind and confidence, we offer some of the best warranties on the market: we provide a 5-year product warranty, demonstrating our trust in the long-lasting durability and performance of our items. You also get 14 days of open purchase, giving you time to decide if the product fits your needs. If you regret your purchase, you can make use of our 14-day right of withdrawal and return the product with ease. Should you wish to exchange it for another item within the same time frame, we also offer a 14-day exchange policy. All these conditions are designed to ensure that you feel secure and satisfied with your purchase.
Important exceptions to be aware of
To keep our warranties transparent and fair, there are a few specific exceptions. Custom-made products, such as our sound-absorbing panels SilentDirect Wall, are not eligible for open purchase, right of withdrawal or exchange. This also applies to products sold by the meter, used items, unsealed products or incomplete items. These exceptions help us maintain the highest quality and fair conditions for all our customers.
Suitable for all environments
Our products are suitable for a wide range of environments and help solve acoustic problems in, for example, open-plan offices where noise affects productivity, restaurants and cafés with loud guests and hard surfaces that amplify sound, homes where you want to create a calm and cozy atmosphere, and studios or creative workspaces where sound quality is essential. SilentDirect is your partner for a quieter and more comfortable everyday life, no matter the setting.