Our guarantees and terms and conditions – Your peace of mind with SilentDirect
At SilentDirect, your satisfaction is our top priority. We understand how important it is to create a comfortable and soundproof environment, whether it's your home, office, or other spaces. That's why we offer the most generous warranties and terms on the market for our products. With us, you can feel secure from your first purchase and long after.
Soundproofing that solves your acoustic problems
Do you have problems with annoying echoes, noise, or generally poor acoustics? Our high-quality products are designed to effectively reduce unwanted noise and create a calm and comfortable atmosphere. Whether it's an open-plan office, a noisy restaurant, or a home office where you need peace and quiet, our products are perfect for optimizing the sound environment. By choosing SilentDirect, you are not only investing in a solution that improves acoustics, but also in a product that comes with guarantees that ensure long-term quality and functionality.
Our warranties – Focus on quality and security
To give you the greatest possible security and confidence, we offer some of the best guarantees on the market: We offer a 5-year product guarantee, which demonstrates our confidence in the durability and fault-free performance of our products over a long period of time. In addition, you get a 14-day open purchase, where we give you the opportunity to decide at your leisure whether the product suits your needs. If you regret your purchase, you can take advantage of our 14-day right of withdrawal and return the product without any hassle. If you would like to exchange for another product within the same time frame, we also offer a 14-day right of exchange. All these terms and conditions are designed to ensure that you feel secure and satisfied with your purchase.
Important exceptions to be aware of
To keep our guarantees transparent and fair, there are some specific exceptions. Custom-made products, such as our SilentDirect Wall sound-absorbing panels, are not covered by the right of return, right of withdrawal, or right of exchange. This also applies to products sold by the meter, used products, products with broken seals, or products that are not complete. These exceptions are in place to ensure that we can always offer the highest quality and fair terms to all our customers.
Suitable for all environments
Our products are suitable for a wide range of environments and solve acoustic problems in, for example, open-plan offices where disturbing noise affects productivity, restaurants and cafés with noisy guests and hard surfaces that amplify sound, homes where you want to create a calm and pleasant atmosphere, and studios and creative workspaces where sound quality is crucial. SilentDirect is your partner for a quieter and more pleasant everyday life, regardless of the environment.