Return shipping and return handling at SilentDirect – A smooth and clear process
At SilentDirect, we aim to make your return handling as easy and convenient as possible. Whether you're returning a defective product or exercising your right of withdrawal, we offer a structured and customer-friendly return process.
Here’s everything you need to know to complete a smooth return.
How our return handling works
Purchase a return shipping label
If you need to return a product, you can easily purchase a return shipping label through our website. We offer:
- 14 days right of return, cancellation, and exchange in accordance with our generous policy.
- Please note that after 14 days, we cannot issue a refund or accept a return.
If you choose to arrange the return shipping yourself, the package must be delivered directly to our company address. Please note that we do not collect packages from pickup points.
Our company details:
SilentDirect AB
Nyängsgatan 6
295 39 Bromölla
E-mail: kundservice@silentdirect.se
Phone: +46 456-100 00
How to receive your return label (if purchased from us)
Delivery by email
Within 48 hours (business days only) after purchasing your return label, we’ll send it to your specified email address.
Postal delivery option
If you don’t have access to a printer, we can mail the return label to you. Enter “Send by letter” in the message field at checkout and we’ll arrange it.
Step-by-step return guide
1. Print and attach the return label
Print your return label and securely attach it to your package.
2. Drop off your package at a DHL service point
Take your package to the nearest DHL drop-off location.
3. Return confirmation
Once we have received and approved your return, you will automatically receive a confirmation email and a refund will be processed.
Return exceptions
The following products are not eligible for return, exchange, or cancellation:
- All products with custom fabric or color choices.
- SilentDirect sound-absorbing panels.
- Products sold by the meter.
- Custom-made products.
- Used products.
- Incomplete products.
Dimensions and weight for return shipping
To facilitate the return process and ensure proper handling, please observe the following:
Maximum dimensions for boxes:
Length: 100 cm
Width: 55 cm
Height: 55 cm
Weight: Up to 20 kg
Maximum dimensions for pallets:
Half-pallet: Length: 80 cm, Width: 40 cm, Height: 150 cm (including pallet height).
Full pallet: Length: 120 cm, Width: 80 cm, Height: 200 cm (including pallet height).
Create a safe shopping experience with SilentDirect
At SilentDirect, we want every step of your shopping experience to be seamless – from purchase to potential return. We combine clear information with practical solutions so you can feel confident and satisfied as a customer.