§8. Right of withdrawal and returns
Right of withdrawal
Private individuals entering into this agreement have the right to withdraw from the agreement according to the law (2005:59) on distance contracts and contracts outside business premises. The right of withdrawal applies provided that:
- The product has not been used.
- The product is not custom-made according to the customer's wishes (e.g., sound-absorbing panels and SilentDirect Wall).
- Any seals have not been broken, if such exist.
Withdrawal period
The right of withdrawal applies for 14 days from the day you received the product. During this period, you have the right to inspect the product and return it if you regret the purchase. To exercise the right of withdrawal, you must:
- Notify SilentDirect AB that you wish to exercise your right of withdrawal.
- Return all products from the order within 14 days.
The customer is responsible for the return shipping costs and can purchase return shipping directly via our website. Read more under Returns & exchanges.
Refund
SilentDirect AB will refund the amount without undue delay, no later than 14 days after we have received the product or received proof that it has been sent back. The refund is made using the same payment method used for the purchase. Deductions may be made for:
- Depreciation of the product if it has been handled more than necessary.
- Shipping costs if other than standard shipping was chosen.
If only part of the order is returned, only the value of the returned products will be refunded.
Depreciation deduction when exercising the right of withdrawal
If the product has been handled more than necessary to inspect it, SilentDirect AB may make deductions for depreciation. Examples:
Level 1: Minor wear (e.g., small scratch): 100% deduction.
Level 2: Noticeable wear (e.g., obvious scratch): 100% deduction.
Level 3: Damage affecting function: 100% deduction.
Level 4: Severe damage/wear: 100% deduction.
Level 5: Unsellable product: 100% deduction.
If the product packaging is damaged or missing, a depreciation deduction of 50% applies.
Exceptions from the right of withdrawal
The following products are exempt:
- Custom-made or customer-adapted products (e.g., SilentDirect Wall and sound-absorbing panels).
- Products with broken seals.
- Products sold by the meter.
Open purchase – 14 days
Applies only to private individuals.
During the open purchase period, you can return products for a full refund of the product value. The customer pays shipping costs (both ways). Open purchase does not apply to:
- Custom-made or customer-adapted products (e.g., SilentDirect Wall and sound-absorbing panels).
- Products with broken seals.
- Products sold by the meter.
Conditions for open purchase:
- The product must be unused and undamaged.
- The product must not have been installed.
- The original packaging must be undamaged.
Right of exchange – 14 days
Applies only to private individuals.
You have the right to exchange products within 14 days from the delivery date. Upon exchange, you will receive a credit equal to the value of the returned products. This credit can be used to order new products.
Conditions for exchange:
- The product must be unused and undamaged.
- The original packaging must be undamaged.
- Does not apply to custom-made or customer-adapted products.
- Does not apply to products with broken seals.
The customer is responsible for return shipping costs for exchanges. Read more under Returns & exchanges.
Right of withdrawal expired (business customers)
If the right of withdrawal is no longer valid (e.g., for business customers), SilentDirect AB may in some cases approve a return. This is decided on a case-by-case basis and occurs with a depreciation deduction of at least 40% of the product’s purchase price.
Contact information
SilentDirect AB
Nyängsgatan 6
29539 Bromölla, Sweden
Email: support@silentdirect.com
Phone: +46 0456-10000
VAT: SE559330316601
